k1111's Privacy Policy

This privacy policy ("Policy") applies to the website and related services operated by the k1111 platform ("we", "our", "k1111"). This policy describes how we collect, process, store, and disclose personal information of our users ("you", "your").

By using k1111's website or mobile services, registering, or accessing any product or service, you will be considered to have agreed to the terms of this privacy policy. If you do not agree with any term of this policy, you are requested to refrain from using our services.

Our services are available only to individuals aged 21 or older. Personal information of minors is not knowingly collected. If it comes to our attention that a minor has provided information to us, that information will be deleted immediately.

k1111 collects various types of information from its users, which is necessary for providing safe and proper services. The types of information collected are described below.

A. Information You Provide Directly

• Name, email address, date of birth, and mobile number provided at registration
• Documents submitted for identity verification (such as a copy of a national identity card or passport)
• Financial transaction information — details related to bKash, Nagad, Rocket, or bank transfers (full account numbers are not stored on our servers)
• Messages, complaints, or requests provided when contacting customer service
• Account profile information provided voluntarily

B. Information Collected Automatically

• IP address and device identification information
• Browser type, operating system, and device type
• Time of site access, pages visited, and duration of visit
• Information collected through cookies and similar tracking technologies
• Log data related to gaming activity and betting history

C. Information Received from Third-Party Sources

• Confirmations received from identity verification service providers
• Transaction confirmation information received from payment processors
• Information from fraud prevention and risk assessment services

k1111 uses your information only for lawful and necessary purposes. The reasons for which we process information are detailed below.

Cookies and similar tracking technologies are used on the k1111 website. Cookies are small text files stored in your browser that help improve your browsing experience.

Cookies We Use

• Essential Cookies: Necessary for the basic functionality of the site — maintaining login status, managing security tokens, and so on.
• Functional Cookies: Remember your preferences — language selection, display settings, and so on.
• Analytics Cookies: Monitor site traffic and usage patterns to help improve the service.
• Security Cookies: Used for fraud detection and account protection.

You can control cookies by changing your browser settings. Please note, however, that disabling essential cookies may affect some important functionality of the site.

k1111 does not sell your personal information. However, information may be shared with third parties in the limited circumstances described below.

A. Service Provider Partners

Third-party service providers contracted with us — such as payment processors (bKash, Nagad, Rocket), identity verification services, and technology infrastructure providers — will receive only the information necessary to carry out their designated tasks. They are bound to follow our guidelines and privacy standards.

B. Legal Requirements

Information may be disclosed in response to a court order, a lawful request from a government authority, or a legal obligation. Information necessary to comply with anti-money laundering and fraud prevention regulations may be shared with the relevant authorities.

C. Business Transfers

In the event of a company merger, acquisition, or asset sale, user information may form part of the transferred assets. We will notify you in advance in such circumstances.

D. With Your Consent

Beyond the cases mentioned above, your information will not be shared with any third party without your explicit consent.

k1111 follows the highest industry standards to protect your personal information. Our security measures include:

• SSL Encryption: All data transfers between your browser and our servers are carried out through secure SSL/TLS encryption.
• Data Encryption: Sensitive information — such as passwords and financial data — is stored using advanced encryption methods.
• Access Controls: Only authorised personnel can access personal information on a need-to-know basis.
• Security Monitoring: Systems are continuously monitored to detect suspicious activity.
• Two-Factor Authentication: A two-step authentication method is available for account protection.
• Regular Security Assessments: Security audits are conducted regularly by third-party experts.

Please note, however, that complete security on the internet cannot be guaranteed. We provide the best protection we can, and we are committed to notifying you promptly and taking necessary steps in the event of any data breach.

k1111 retains your personal information only for as long as it is necessary to fulfil the purpose for which it was collected or as required to meet legal obligations.

Retention Policy

• Active Account Information: All information is retained for as long as the account remains active.
• Transaction Records: Financial transaction information is retained for the long term in accordance with legal and regulatory requirements.
• After Account Closure: Even after an account is closed, certain information may be retained for a specified period as required by applicable law.
• Customer Service Communications: Retained for a specified period for complaint resolution and service improvement.

Once the specified retention period has ended, we delete or anonymise information using secure methods.

You have the following rights regarding your personal information. Contact us to exercise these rights.

Right to Access and Correction

You may request a copy of your personal information held by us at any time. If any information is incorrect or incomplete, you may request that it be corrected.

Right to Deletion

In certain circumstances you may request that your personal information be deleted. However, some information may be retained where required by legal obligations or to protect legitimate interests.

Right to Object to Processing

You may opt out of marketing communications and object to certain types of data processing.

Right to Data Portability

You may request your information in a structured, commonly used format.

Request Process

To exercise any of the rights mentioned above, email [email protected] or contact us via live chat. We will respond to your request as quickly as possible after verifying your identity.

To provide our services, your information may sometimes be stored or processed on servers located outside Bangladesh. For such transfers we ensure that:

• Adequate data protection measures are in place in the recipient country.
• Third-party service providers are contractually bound to comply with our privacy standards.
• All international transfers are conducted within the applicable legal framework.
• The standard of data protection remains equivalent to the standards described in this privacy policy.

k1111's services are for individuals aged 21 or older only. We are very mindful of protecting the privacy of minors.

• We do not knowingly collect personal information from anyone under the age of 21.
• An age verification process is followed at the time of registration.
• If an underage user is identified, their account is closed and their information is deleted.
• Parents or guardians who become aware that their minor child's information has been disclosed may contact [email protected].

To learn more about responsible gaming, visit our Responsible Gaming page.

k1111 may update this privacy policy from time to time. For any significant change, we will notify you by one of the following methods:

• Sending a notification to your registered email address
• Displaying a clear notice on the website
• Displaying a notification when you log in to the platform

Continuing to use our services after changes have been made will be considered as your agreement to the updated policy. We therefore recommend visiting this page regularly.

The "Last Updated" date at the top of this policy always indicates the date of the most recent change.

If you have any questions, concerns, or complaints about this privacy policy, or if you wish to exercise your rights, please contact us using the details below.